FAQ

We specialize in high-performance outdoor equipment for serious adventurers. Our product range includes:

• Alpine glasses & ski goggles for mountain conditions
• Technical apparel including insulated jackets and hybrid jackets
• Safety gear like avalanche protection equipment
• Specialized equipment including folding kayaks and climbing trousers
• Camping essentials from cookware to camping furniture

Every product we carry is selected by our team of outdoor enthusiasts for its reliability in demanding conditions.

Our apparel follows standard sizing charts, but we recommend checking the specific size guide for each product. Many of our technical garments are designed for layering, so consider whether you’ll be wearing base layers underneath. If you’re between sizes or need advice for a particular activity, our customer service team ([email protected]) can provide real-world sizing recommendations based on their field experience.

Absolutely! We specialize in gear that performs when it matters most. Our insulated jackets, avalanche protection equipment, and alpine eyewear are all tested in real-world conditions. Product descriptions specify temperature ratings and technical specifications so you can match the gear to your adventure requirements.

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.

Your security is as important to us as your adventure. We use industry-standard encryption for all transactions and never store your full payment details on our servers. PayPal transactions are processed through their secure platform.

We process orders quickly to get you adventure-ready, so modifications or cancellations must be requested within 2 hours of ordering. Email [email protected] immediately with your order number. Once your order enters processing (typically within 1-2 business days), we cannot guarantee changes can be made.

We ship globally to most countries, excluding some remote areas in Asia and select regions. During checkout, our system will confirm if we can deliver to your location.

We offer two adventure-ready shipping methods:

You’ll receive tracking information via email as soon as your gear leaves our warehouse in Everett. The tracking link will show your package’s progress toward your adventure destination.

We recommend ordering with ample lead time, especially choosing Standard Shipping for time-sensitive adventures. While we can’t control final delivery times once shipped, we’ll provide all available carrier information to help you locate your gear. For critical timing, consider expedited shipping options at checkout.

We stand behind our gear with a 15-day return policy from delivery date. Items must be unused, in original packaging with tags attached. Some safety equipment (like avalanche protection) may have different return requirements – check product details.

Email [email protected] with your order number and reason for return within 15 days of delivery. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund and work with the carrier to investigate. Your adventure shouldn’t be delayed by shipping issues.

Most manufacturers’ warranties apply to our products. Specific warranty information is included with each product. For warranty claims, contact us first and we’ll facilitate the process with the manufacturer.

Our adventure-ready support team is available via email at [email protected]. We respond within 24 hours (often faster) with real-world advice from fellow outdoor enthusiasts, not scripted responses.

Absolutely! Tell us about your planned adventure (destination, season, activity type) and we’ll suggest the perfect gear combination from our range. We live for this stuff!